basa 18 Privacy Policy

1 Introduction and Applicability

basa 18 treats the privacy of its users as a top priority. This privacy policy ("Policy") describes what information we collect and how that information is handled when you visit our website, open an account, or use any of our services.

This policy applies to all basa 18 products, services, mobile applications, and online platforms. By using our services you automatically agree to the terms of this policy. Reading our Terms and Conditions together with this privacy policy will give you a clear understanding of the full legal framework of the service.

basa 18 services are only for individuals aged 21 or older. We do not knowingly collect or store any information from minors. If we are notified that a minor's information exists in our system, we will take immediate steps to delete it.

2 Information We Collect

basa 18 collects information in various ways and of various types. The collection process can be divided into two main categories:

2.1 Information You Provide Directly

When you register an account on basa 18, log in, or contact customer support, you actively provide the following information:

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• Residential address
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Documents uploaded for account verification

2.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically:

• IP address and device type
• Browser type, version, and language settings
• Pages visited, session duration, and click patterns
• Referral URL and search keywords
• Login time, transaction history, and betting activity

2.3 Cookies and Similar Technologies

basa 18 uses cookies, web beacons, and similar tracking technologies to improve service quality and personalise the user experience. You can control cookies through your browser settings, though disabling certain cookies may limit some site functionality.

3 Purpose of Using Information

basa 18 uses the information collected for the following legitimate purposes:

3.1 Account Management and Verification

We carry out identity verification to confirm each user's identity and prevent fraud. This is essential for the security of the platform.

3.2 Transaction Processing

The necessary information is used to correctly process your deposit and withdrawal requests. Payment-related information is required to complete transactions through bKash, Nagad, Rocket, and Upay.

3.3 Providing Customer Support

Our 24/7 customer support team provides assistance in Bengali and English via live chat and email. Your information is used to resolve issues related to your account.

3.4 Promotional Communications

With your consent, basa 18 may send you messages about bonus offers, promotional information, and platform updates. You may opt out of this service at any time.

3.5 Ensuring Responsible Gaming

User gaming activity is monitored to identify any risky behaviour and to provide timely support. Full details can be found in our Responsible Gaming guide.

3.6 Meeting Legal Obligations

Information is retained and used to comply with applicable laws and regulations and to provide required information upon request from authorities.

4 Data Storage and Security

basa 18 applies industry-standard security measures to protect your personal information. Our servers and databases are secured with SSL encryption, and multiple layers of security are in place to prevent unauthorised access.

4.1 Encryption and Security Technology

Our platform uses SSL/TLS protocols to encrypt all data transfers. Payment information is stored using specially secured methods, and no complete card or banking details are stored directly on our servers.

4.2 Staff Access Controls

basa 18 staff can only access information that is necessary for their specific role. All staff are bound by confidentiality obligations under their contracts.

4.3 Data Retention Period

Information is retained for as long as your account is active and for as long as required to meet legal obligations related to the service. Some information may be retained for a set period after an account is closed.

4.4 Steps in the Event of a Security Breach

If there is any reason to believe the security of your information has been compromised, basa 18 will promptly notify the affected users and take the necessary steps to address the situation.

5 Sharing Information with Third Parties

basa 18 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information is shared with trusted service providers to carry out operations such as payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed as required to comply with court orders, lawful requests from government authorities, or applicable law.

5.3 Fraud Prevention

Information may be shared with relevant agencies to investigate suspected fraudulent activity or account misuse.

5.4 Business Changes

If basa 18 undergoes a business merger or acquisition, user information may be transferred to the relevant parties, but the terms of this policy will continue to apply.

6 Your Rights and Controls

Every user registered with basa 18 has the following rights regarding their personal information:

6.1 Right to Access Information

You may submit a request at any time to find out what information basa 18 holds about you.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

6.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, some information that is required to meet legal obligations may be retained for a set period.

6.4 Right to Opt Out of Promotional Communications

You may request at any time that marketing messages be stopped. Please contact our customer support team to do so.

6.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us via live chat or email. We will aim to respond to your request within a maximum of 30 business days.

7 Protection of Minors

All basa 18 services are for individuals aged 21 or older only. We do not knowingly collect any information from minors. We attempt to ensure this through an age verification process and identity document verification at registration.

If a parent or guardian discovers that their minor child has provided information on our platform, please contact our customer support immediately. We will promptly delete that information and close the account.

Detailed information on the protection of minors and prevention of problem gambling can be found in our Responsible Gaming section.

8 Location of Data Transfer and Storage

basa 18 may store information on servers located in various countries. Regardless of where your information is stored, the protection standards of this privacy policy will always apply.

For international data transfers, we follow applicable law and maintain the necessary legal agreements and safeguards to ensure adequate protection of data.

9 Changes to the Privacy Policy

basa 18 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will notify users by posting a notice on our website.

If you continue to use our services after a revised policy has been published, it will be assumed that you have accepted the revised policy. We therefore recommend visiting this page regularly.

If you have any questions about this policy, please see our FAQ section or contact customer support directly.