basa 18 Terms and Conditions

01 General Introduction

These terms and conditions apply to all services, games, bets, and promotional activities on the basa 18 platform. By using the basa 18 website or mobile application, you are considered to have voluntarily accepted these terms in full.

This agreement constitutes a legally binding contract between adult users residing in Bangladesh and basa 18. If you disagree with any part of these terms, please refrain from using our services.

basa 18 is committed to maintaining a transparent and fair relationship with its users. These terms define the rights and responsibilities of both parties. To learn more about our company, please read our About Us page.

02 Definitions and Terminology

The following terms are used with specific meanings throughout this document:

• "Platform" — All digital services provided by basa 18, including the website and mobile application.
• "User" or "Member" — Any person who holds a registered account on basa 18.
• "Account" — The personal profile created upon registering as a member of the platform.
• "Balance" — The total amount of funds held in a user's account.
• "Bonus" — Additional promotional funds granted by basa 18, usable subject to specific conditions.
• "Wagering Requirement" — The number of times bonus funds must be wagered before they can be withdrawn.
• "Net Loss" — The amount remaining after deducting total winnings from total losses over a given period.
• "KYC" — Know Your Customer; the formal process of verifying a user's identity.

03 Account Registration

3.1 Registration Requirements

To open an account on basa 18, users must provide accurate and complete information. The name, date of birth, and mobile number submitted at registration must be genuine and valid.

Each person may open only one account. Creating multiple accounts is a violation of these terms, and all associated accounts may be permanently closed.

3.2 Identity Verification (KYC)

basa 18 may at any time request a government-issued ID or other necessary documents to verify a user's identity. This process is essential for the security and proper operation of the platform. Failure to provide the required documents within the specified time may result in the account being temporarily suspended.

3.3 Account Security

It is the user's responsibility to keep their login credentials (username and password) completely confidential. Sharing login details with any third party is strictly prohibited. If you suspect unauthorised access to your account, you must notify our support team immediately.

04 Age Verification 21+

All services on basa 18 are available only to individuals aged 21 (twenty-one) or above. Minors may not register on this platform or participate in any game under any circumstances.

For age verification, basa 18 may request a National ID card, passport, or other government-issued document. If a minor's account is found, it will be closed immediately and all transactions will be considered void.

It is the moral responsibility of adult users to ensure that underage members of their household do not access this platform.

05 Deposits and Withdrawals

5.1 Deposits

Deposits on basa 18 can be made using four mobile financial services: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200 (two hundred taka).

The mobile number or account used for deposits must be registered in the user's own name. Funds sent from a third party's account may not be accepted, and the process of returning such funds may be complicated.

5.2 Withdrawals

Withdrawals can also be made via bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 5 to 30 minutes.

Before making a withdrawal, the account must be fully verified (KYC completed). Bonus funds are subject to specific wagering requirements before they can be withdrawn.

06 Bonuses and Promotional Offers

6.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw this bonus, the bonus amount must be wagered 25 times. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000; to withdraw the bonus, bets totalling ৳2,000 × 25 = ৳50,000 must be placed.

6.2 Other Promotional Offers

basa 18 regularly runs various special offers, including the basa 18 Friday Special Reward (50% of deposit, up to ৳5,000), the basa 18 Slot Festival Bonus (75% of deposit, up to ৳8,000), a Birthday Gift (up to ৳1,500), and a Refer a Friend Bonus (up to ৳2,000).

6.3 General Bonus Terms

• Each bonus offer has its own wagering requirement, which is stated in the details of the relevant offer.
• Multiple bonuses cannot be combined at the same time unless specifically permitted.
• Bonuses may only be used in the game categories designated by basa 18.
• If a withdrawal is made before the wagering requirement is met, the bonus balance will be forfeited.
• basa 18 reserves the right to modify, suspend, or cancel any promotional offer.

07 Betting and Game Terms

7.1 General Betting Rules

Once a bet has been confirmed, it cannot be changed or cancelled. The result recorded in the basa 18 system is final. If a bet is automatically voided due to a technical error, the stake will be returned to the user's account.

7.2 Sports Betting

For sports bets, the odds displayed at the time the bet is confirmed are final. If a match or event is cancelled or not completed within the specified time, basa 18 will settle the bet in accordance with the applicable rules.

7.3 Casino Games

All casino games are operated under the rules set by the respective game provider (such as Pragmatic Play, Evolution, PG Soft, JILI, and others). Each game's RTP and other information can be found within the game.

7.4 Disputes Over Results

If a dispute arises over the outcome of any game or bet, the user must submit a complaint to our support team within 48 hours. The decision of basa 18 will be considered final.

08 Prohibited Activities

The following activities are strictly prohibited on the basa 18 platform:

• Creating multiple accounts or using another person's account.
• Placing artificial or coordinated bets with the intent of exploiting the bonus system.
• Using automation software, bots, or any program to play games.
• Exploiting technical errors or vulnerabilities in the platform.
• Using the platform for money laundering or any illegal purpose.
• Engaging in fraudulent behaviour toward other users.
• Attempting to interfere with the platform's security systems.

If any of the above activities are proven, basa 18 will immediately and permanently close the account and reserves the right to report the matter to law enforcement authorities.

09 Account Suspension or Closure

9.1 Closure by basa 18

basa 18 reserves the right to investigate, suspend, or permanently close any account due to rule violations, suspicious activity, or security concerns. Users will be notified by email in such cases.

9.2 Closure by the User

Any user who wishes to close their account must contact the support team. The opportunity to withdraw any valid balance will be provided before the account is closed.

9.3 Self-Exclusion

As part of responsible gambling, users may request self-exclusion for a specified period. For more details on this option, please read our Responsible Gambling Guide.

10 Personal Data and Privacy

basa 18 treats the protection of users' personal data as a top priority. Information collected at registration is used solely for account management, identity verification, and platform improvement.

Personal data is not sold or transferred to third parties without the user's explicit consent. However, information may be provided in response to a valid request from law enforcement authorities.

Full details on how data is collected and stored are available in our Privacy Policy.

11 Responsible Gambling

basa 18 promotes gambling as entertainment and is committed to raising awareness about problem gambling. We believe that gambling responsibly is the key to long-term enjoyment.

Users can set deposit limits, betting limits, or session time limits. A self-exclusion option for a specified period is also available.

If you are having difficulty controlling your gambling or notice signs of addiction, seek help immediately. Visit this page to learn more about basa 18's responsible gambling tools and guidance.

12 Limitation of Liability

basa 18 makes every effort to keep its platform running without interruption. However, temporary outages may occur due to technical errors, server issues, or disruptions in third-party services.

basa 18 will not be held responsible if the service is disrupted due to natural disasters, government directives, or other circumstances beyond its control. basa 18 has no obligation to provide compensation for issues with a user's own internet connection or device, or for losses incurred from bets.

If a technical error causes a win to be displayed incorrectly or excess funds to be credited, basa 18 reserves the right to reclaim those funds.

13 Changes to Terms and Conditions

basa 18 reserves the right to change or amend these terms and conditions at any time. Users will be notified of significant changes via their registered email or through platform notifications.

Continuing to use the platform after changes have been made will be considered acceptance of the new terms and conditions. It is therefore recommended that you check this page regularly.

14 Contact

If you have any questions or feedback about these terms and conditions, please contact our support team. basa 18 provides support in both Bengali and English via live chat and email, seven days a week, twenty-four hours a day.

Support email: [email protected]

To get quick answers to common questions, visit our Frequently Asked Questions (FAQ) section — there you will find answers to many questions about accounts, payments, bonuses, and games.